1. DELIVERY COUNTRIES, COSTS AND METHODS
Delivery countries
· EU, Switzerland, Japan and South Korea
Delivery costs
· Shipping costs to Finland are 10€/product
· Shipping costs to other EU countries and Switzerland are 30€/product.
· Shipping costs to Japan and the Republic of Korea (ROC) are 80€/product.
Delivery time
· We process orders within 1–2 business days.
· Normal delivery time to Finland is 2-3 business days, EU and Switzerland 5–8 business days and to Japan and ROC 10-15 business days after processing. If there are any availability issues with the product at the time of order, we will notify you separately.
· If the product is temporarily out of stock, we will contact you by email and agree on a new delivery time.
Delivery methods
· We deliver products via international mail, Matkahuolto, GLS, UPS or DHL.
· Delivery methods by country:
o Finland: Posti, Matkahuolto, DHL, GLS
o EU countries + Switzerland: GLS, Posti
o Japan + South Korea: Posti, UPS
· You will receive a tracking number by email once your order has been shipped.
Delivery errors and damages
· Please inspect the package immediately upon arrival. If the package is damaged, file a complaint with the carrier and contact us within 7 days.
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2. RIGHT OF RETURN
You have a statutory 14-day right of withdrawal.
Conditions for withdrawal
· The right of return is valid for 14 days from the day you receive the product.
· The product must be unused and in its original packaging. For furniture, this means the item must not have been assembled, used, or damaged.
· The product must be returned in a resalable condition.
How to return a product
1. Notify us of the return by email: sales@mykolme.com
2. Pack the product carefully in its original packaging. Keep all packaging materials until you are sure you want to keep the item.
3. Send the product to: myKolme design Oy Kankaanperäntie 2 40950 Muurame Finland
Return shipping costs
· Return shipping costs are the buyer’s responsibility, unless the product is incorrect or defective.
· If necessary, you can contact the seller (sales@mykolme.com) to arrange the return shipment.
Refund
· We will refund the product price within 14 days of receiving and inspecting the return.
· Refunds will be made to the original payment method.
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3. COMPLAINTS AND DEFECTIVE PRODUCTS
· If the product is defective or incorrect, please contact us within 14 days of receiving the item.
· We will replace the defective product or refund the price. In such cases, return shipping is free of charge for the buyer.
· If necessary, we will send a replacement product at no extra cost.
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4. CONTACT INFORMATION
myKolme design Oy
Business Indentity Code: 2519970-6
Address: Kankaanperäntie 2, 40950 Muurame, Finland
Email: sales@mykolme.com
Phone number: +358 50 596 3696
Website: https://www.mykolme.com/en/